Aqara Philippines

Terms & Condition

Welcome to Haven Systems Distribution Inc.! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

  1. General Information
    This website is operated by Haven Systems Distribution Inc., a business registered in the Philippines. Throughout the site, the terms “we”, “us” and “our” refer to [Haven Systems Distribution Inc.
  2. Eligibility
    You must be at least 18 years old to make purchases on our website. By using this site, you represent that you meet this age requirement.
  3. Product Information
    We strive to display accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.
  4. Pricing and Payment
    All prices are in Philippine Peso (PHP) and include applicable VAT unless otherwise stated. Payment is required at the time of order.
  5. Order Confirmation
    Upon placing an order, you will receive an email confirmation. This does not signify acceptance of your order but confirms we have received it. We reserve the right to refuse or cancel any order for any reason, including product availability or pricing errors.
  6. Shipping and Delivery
    Delivery times vary based on your location. Estimated delivery will be provided at checkout. We are not liable for delays caused by third-party couriers or force majeure events.
  7. Warranty and Returns
    Our products typically come with a manufacturer’s warranty. Please refer to our Refund and Return Policy for details.
  8. Prohibited Uses
    You may not use the site for any unlawful or prohibited purpose, including transmitting viruses, sending spam, or violating any laws.
  9. Limitation of Liability
    We shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or purchase of our products.
  10. Governing Law
    These Terms are governed by the laws of the Republic of the Philippines.
  11. Changes to Terms
    We reserve the right to update or modify these Terms at any time without prior notice. Please review them periodically.

Refund and Return Policy

Haven Systems Distribution Inc. is committed to delivering high-quality smart home products. We only accept returns and issue remedies for items that are proven to be defective upon delivery or within the warranty period.

  1. Eligibility for Return or Replacement
    • Claims for defective items must be made within 7 calendar days of delivery.
    • Items must be in their original condition and packaging with all accessories.
    • Proof of purchase and supporting photo/video evidence of the defect are required.
  2. Remedy Options
    If an item is confirmed to be defective, we will offer a replacement or credit memo to ensure a quick resolution and customer satisfaction.
  3. Non-Returnable Conditions
    We do not accept returns for:
    • Change of mind or incorrect orders by the customer.
    • Items that are used, tampered with, or damaged due to misuse or improper installation.
  4. Return Process
    • Contact us within 7 days of receiving the item.
    • Once approved, we will provide instructions for returning the item.
    • Return shipping for verified defective products will be covered by us.
  5. Warranty Assistance
    Products may include manufacturer warranties beyond our 7-day return window. Contact us for assistance in claiming warranty services.

Privacy Policy

At Haven Systems Distribution Inc., we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information.
  1. Information We Collect
    • Personal Information: Name, address, email, phone number, and payment details.
    • Device Information: IP address, browser type, operating system.
    • Usage Information: Pages visited, time spent on the site, and other analytical data.
  2. How We Use Your Information
    • To process and deliver your order.
    • To communicate updates, order confirmations, and promotions.
    • To improve our website and customer service.
    • To comply with legal obligations.
  3. Data Protection We implement appropriate technical and organizational measures to protect your data.
  4. Cookies We may use cookies to improve your browsing experience and gather usage statistics. You may opt out by adjusting your browser settings.
  5. Your Rights Under the Philippine Data Privacy Act of 2012, you have the right to:
    • Access and correct your personal information.
    • Withdraw consent.
    • File a complaint with the National Privacy Commission.
  6. Contact Us If you have any questions about these policies, please contact us at contact.us@haven.com.ph