Doorbell Camera Hub G410
FAQs
Battery life issues may have several causes/solutions
- After connecting the doorbell to the Aqara Home app or the Apple Home app, please avoid keeping the app open for extended periods. If not in use, close the app or let it run in the background.
- The farther the detection distance is set in the loitering detection feature, the more likely the doorbell will be triggered by nearby activity. Please adjust the detection range according to your actual needs.
- Mixing old and new batteries, using non-LR6 type batteries, or batteries that do not output 1.5V can all reduce battery life.
- If the distance between the doorbell and the repeater/chime exceeds 10 meters (the maximum connection range), or if there are many physical obstructions or sources of wireless interference in the environment, communication quality may degrade, leading to increased power consumption and shorter battery life.
In "power saving mode", the proximity activation sensor will be turned off, and the doorbell can only be activated by pressing the bell or remotely viewing the doorbell video from the App. The number of times the doorbell is activated will decrease, which will significantly extend the battery life of the doorbell.
If the loitering time setting in loitering detection is too long, the doorbell may start recording only after the visitor has already left the camera's field of view. Please reduce the loitering time setting
- The doorbell supports AA batteries or rechargeable lithium batteries with a discharge voltage of 1.5V. Using NiMH batteries with an output voltage of 1.2V will result in inaccurate power calculations. LR6 type alkaline AA batteries are recommended.
- When replacing batteries, it is recommended to replace all 6 batteries with new ones of the same model at once. Mixing old and new batteries or different types of batteries will reduce battery life.
- Check if Power Saving Mode is enabled. In this mode, the doorbell only activates and records when the button is pressed or when video is accessed via the app. Switch to Normal Mode to enable the proximity activation sensor.
- Make sure the cloud recording switch in the loitering detection settings is turned on.
- Check the detection interval setting in loitering detection. If the interval is set too long, it may delay the triggering of the next event.
When the external power supply is from a DC. power supply, the terminals do not distinguish between positive and negative poles, and both terminals can be connected to the positive or negative pole.
Please check whether the installation distance between the doorbell and the repeater/chime exceeds the allowable range, or if there are other sources of Wi-Fi interference operating on the same frequency. You can improve the connection by adjusting the repeater/chime installation location or changing the router’s Wi-Fi channel.
Please make sure the indicator light switch is off. If the doorbell is connected to HomeKit, please make sure to turn off the indicator light switch in Apple's "Home" app to ensure synchronization.
The doorbell and repeater, as well as the repeater and router are connected via Wi-Fi. The indoor bell has a hub function and can access sub-devices of Aqara or third-party ecosystems using the Zigbee or Thread protocol.
The doorbell is not fully waterproof by design. It is recommended to install it at an entrance with an eave or porch for protection. Alternatively, you can use the official Aqara silicone waterproof cover, which helps reduce the risk of rainwater splashing onto and wetting the doorbell.
To prevent the fastening screws from falling off and being lost when disassembling the doorbell, the back panel fastening screws are designed to be unable to be removed. Please do not pull out the screws forcibly.
Custom audios only support uploading audio files in MP3 format. The maximum size of a single file is 2M. Each device only supports uploading a maximum of 5 custom audios.
Doorbell-related automations can be executed locally. For example, if you set the doorbell to detect a ring and then play a ringtone on the repeater, this automation will be a local automation.
- The face detection function is disabled by default. You can go to the device settings page of the App - More settings - Detection settings - Face detection, to enable the function and set related parameters;
- The face detection sensitivity is medium by default. If the face cannot be detected, please adjust the sensitivity to high
- Please check whether the lighting conditions in the doorbell's installation environment are adequate. If there is too much backlight or insufficient light, the face detection rate will be reduced. Additionally, face detection accuracy may also be reduced when using infrared night vision at night.
When the doorbell is connected to Aqara Home, there is no package detection function. However, after connecting to HomeKit, the package detection function can be enabled with an Apple home hub device (such as HomePod).
The high and low temperature alarm detects the ambient temperature at the doorbell installation location. The high and low temperature alarm will issue an early warning before the battery fails due to the influence of excessive ambient temperature.
The doorbell relies on the Wi-Fi signal forwarded by the repeater to connect, and is bound one-to-one with the repeater before leaving the factory. Users cannot unbind it by themselves, nor can they remove the repeater for use.
The proximity activation sensor can detect targets within a range of 1-5 meters. Users can adjust it according to actual needs. The horizontal detection angle of the proximity activation sensor is 100° and the vertical detection angle is 100°.
Approach trigger refers to when a target produces a vertical displacement approaching the doorbell within the doorbell's wake sensor detection range, which will trigger the doorbell to wake up. For example, walking directly toward the doorbell in front of it, or approaching the doorbell from the side at a certain angle, the displacement needs to be greater than a certain threshold (the judgment threshold for approaching the doorbell at different distances varies); if moving parallel to the front of the doorbell (vertical displacement is 0), it will not wake up the doorbell. After enabling the approach trigger, it can filter out most ineffective targets crossing in front of the doorbell, reduce the number of doorbell wake-ups, and enhance the doorbell's battery life.
After the camera is connected to the Apple Home app, the video resolution and frame rate will automatically adjust based on the current network quality. When the network is poor, both resolution and frame rate will be lowered. Once the network connection improves, the video quality and frame rate will automatically increase. Therefore, if the image appears poor, improving the camera's network connection is recommended.
- After connecting the doorbell to the Apple Home app, the maximum resolution is restricted to 1600×1200p due to current limitations of the HomeKit platform.
- If the doorbell is only connected to the Aqara Home app, it can support up to 1536p resolution. However, once it is also added to HomeKit, the resolution in the Aqara Home app will be restricted to 1600×1200p as well, due to hardware encoding limitations.
- The doorbell only supports IPX3 waterproof rating and should not be installed in locations where it may be exposed to rain. Even with Aqara's official silicone protective cover, it only prevents rain from entering the doorbell through the front button area and is not completely waterproof.
- Please avoid installing the doorbell in a position where sunlight may directly hit the lens, as this may accelerate aging of the imaging components, affect image quality, or increase power consumption and affect video connection stability.