Skip to main content

Aqara Philippines

FAQs

1) Install the Aqara Home app, and enable Wi-Fi and Bluetooth.
2) Reset the device to factory settings (press any button 10 times continuously) to enter network setup (first-time device adding will automatically enter networking), which shows slow-blinking indicator.
3) In the Aqara Home app, tap Add Accessory, scan the Matter code on the button, select Zigbee under Switch Protocol page. Proceed following the app's instruction.

1) Install the Aqara Home app and enable Wi-Fi and Bluetooth.
2) Restore the device to factory settings (press any button 10 times consecutively), then enter network configuration mode.
3) In the Aqara Home app, tap "Add Accessory," bring your phone close to the device, and the Light Switch H2 Vertical/Horizontal/US will appear in the top left of the app. Tap the icon, select Thread on the "Switch Protocol" page, and follow the app instructions to complete setup.

The default protocol is Thread. Note: Factory reset will not change the current protocol until you switch to your desired one.

After restoring factory settings, check the LED indicator light to identify current protocol during device adding:
Green blinking: Thread protocol
Yellow blinking: Zigbee protocol
Red: Adding Timeout

Yes. This product supports both neutral and no-neutral wire installation methods. Regardless of your home's wiring, it can be easily installed without compatibility concerns.

When not added to network, it will enter networking mode (green indicator light blinks) when first powered on.
After adding, to reset the device, you need to:
Double-press any upper button, then press and hold it for 5 seconds until the green indicator light starts blinking. This indicates that the device is in networking mode. Note that button with no relay control cannot be used for resetting.

Press any button 10 times continuously, then the green indicator light starts flashing, meaning it's in networking mode.
Resetting will delete all network configurations. Restoring to factory settings will not only clear all network configurations but also reset all user configurations to factory defaults.
Typically, the live wire is black or red, the neutral wire is white or grey, the ground wire is green or green with yellow stripe, and the load wire is typically black or brown. It is recommended to have a professional electrician use specialized tools to perform a test before installation.
If the wiring is incorrect, the wall switch may fail to operate or even short-circuit, potentially causing damage. Be sure to follow the wiring instructions carefully or consult a professional electrician for installation.