U500 Rim Lock

1) Open the battery cover and remove the battery.
2) Rotate the dial to check locking and unlocking. Ensure the bolt fully extends into the bolt box and retracts smoothly. If it feels obstructed, remove the back cover of the bolt box and adjust the installation position of the bolt box.
3) Rotate the dial again to check if locking and unlocking are smooth. If resistance is still felt, unscrew the side mounting screws on the rear lock and remove the rear lock.
4) Check for interference between the connector wire and the tailpiece, excessive friction may affect door lock function and reduce battery life.
5) Push the excess connector wire into the door cavity to ensure it does not interfere with tailpiece rotation.
6) If the problem persists, verify that the door cavity dimensions meet requirements and that the door frame is flush with the door. Ensure the installation environment meets the door lock’s requirements.
7) If unlocking still cannot be achieved, contact our customer service center.

The lock is suitable for installation on doors with a thickness between 20 mm and 60 mm. For more information, visit the official Smart Rim Lock U500 product page.

No restrictions. The lock supports all door opening directions, including left/right opening and inward/outward opening. For right-opening doors, install the rear lock in the standard position; for left-opening doors, install the rear lock in the upside-down position.

No. The lock cylinder is fixed inside the lock body, and disassembling the lock yourself will be considered your agreement to waive Aqara’s repair service.

No. The lock supports the Thread protocol, which is more stable than Wi-Fi and offers a longer battery life.

1) In the Aqara Home app, go to the Smart Rim Lock U500 page, then navigate to “Settings > Door Lock Calibration,” and follow the instructions to recalibrate the lock. Alternatively, remove the battery cover, press the setup button to enter the lock's local settings, verify the administrator credentials, press “5” to enter door lock calibration, and follow the voice prompts to recalibrate the lock.
2) Recheck whether the door lock is correctly installed.
3) If the problem persists, contact our customer service center.

The lock uses Bluetooth 5.3, Thread (Matter 1.4), and NFC.

1) CE certification
2) MFi certification
3) Matter certification
4) Aliro certification
5) Thread certification
6) IP65 certification
7) RCM certification And more.

The outer panel (keyboard) of the Aqara Smart Rim Lock U500 has an IP65 waterproof rating, and the inner panel has an IP54 waterproof rating.